Navigating returns and repairs with a life-like companion involves clarity, documentation, and calm planning. Begin by reviewing the seller’s policy for returns, warranties, and eligibility windows. Gather evidence of the doll’s condition at purchase and on return: take clear photos from multiple angles and note any defects, wear, or damage. Having a concise checklist helps you communicate issues accurately.
Packaging matters. If possible, use the original box and packing materials to minimize transport risk. For fragile components, such as wigs, eyes, or hands, wrap them separately and cushion them to prevent shifting during transit. Secure the doll to avoid movement inside the package. When arranging a repair, specify whether the issue is cosmetic—such as staining, minor seam wear, or wig replacement—or functional, like joint stiffness or missing parts. Some firms offer in-house repair services or vetted third-party technicians; obtain a written estimate before authorizing work.
Communication is key. Reach out promptly with documentation, and ask for a Q&A to ensure you understand timelines, costs, and return shipping. If you need to exchange or refund, request written confirmation of the final decision. Keeping a detailed record helps protect both you and the provider and makes the process smoother, whether you’re pursuing a straightforward cosmetic fix or a more extensive repair plan.